# Refund & Return Policy

- Link: https://zenergypeps.com/refund-return-policy/
- Published: 2026-10-12T18:39:03-04:00
- Author: claude-agent

Last Updated: 10/12/26

At Zenergy, we are committed to providing the highest quality research chemicals
and peptides to the scientific community. Due to the highly sensitive nature of 
our research-use-only materials and our strict quality control standards, we enforce
a rigorous no-return and no-refund policy.

## 1. All Sales Are Final

To ensure the integrity, purity, and safety of our products, we cannot accept returns
once a product has left our facility. A strict chain of custody is required for 
research chemicals, as they are highly sensitive to handling, storage, and environmental
conditions. We cannot guarantee the status of a product once it has been delivered.
Therefore, all sales are strictly final.

## 2. No Returns or Exchanges

We do not accept returns, refunds, or exchanges under any circumstances once an 
order has been shipped. Please double-check your cart, shipping address, and research
requirements before completing your purchase.

## 3. Product Concerns, Damaged, or Missing Items

While Zenergy is not liable for damages or losses caused by shipping carriers, we
do want to ensure you receive exactly what you ordered. If you believe there is 
an issue with your order (such as a shipping error, missing items, or a compromised
product upon arrival), we are committed to reviewing it thoroughly.

We’ve partnered with Route, a package protection and tracking service, to give researchers
an additional layer of coverage for packages lost, stolen, or damaged in transit.
If you elected to add Route protection at checkout, please file your claim directly
with Route’s team, as they are best equipped to resolve transit-related issues quickly.

If you did not elect Route protection, or if your concern relates to something other
than a lost, stolen, or damaged-in-transit package (such as a shipping error, missing
items, or a compromised product upon arrival), you must contact us at [support@zenergypeps.com](https://zenergypeps.com/refund-return-policy/support@zenergypeps.com)
within 48 hours of delivery and provide the following:

 * Your order number
 * Clear photographs of the product, all packaging, and shipping materials
 * A detailed description of the issue
 * Prompt answers to any follow-up questions from our team

It is the researcher’s responsibility to provide all requested information so we
can properly investigate. All reported issues are evaluated on a case-by-case basis.
If a verified issue is found to be due to our error or a compromised product upon
arrival, we may, at our sole discretion, offer a replacement or store credit. We
do not issue cash refunds.

## 4. Non-Eligible Situations

We do not offer refunds, replacements, or store credits for issues outside of our
direct control, including:

 * Improper handling, storage, or reconstitution
 * User error or misuse
 * Orders placed incorrectly by the researcher
 * Claims made without sufficient documentation

## 5. Shipping Responsibility

Once an order leaves our facility, the shipping carrier is responsible for delivery.
If your package is delayed, lost, or damaged in transit, you must contact the shipping
carrier directly to file a claim — or, if you added Route protection to your order,
file a claim with Route instead. If you elected not to use Route’s services, Zenergy
is not responsible for packages that are lost, stolen, or damaged in transit, and
no refund will be issued.

## 6. Order Cancellations

Orders are processed quickly to ensure timely delivery. If you need to cancel an
order, you must contact us immediately at [support@zenergypeps.com](https://zenergypeps.com/refund-return-policy/support@zenergypeps.com).

 * If your order has not yet been processed or shipped, we will cancel the order
   and issue a refund.
 * If the order has already been processed or shipped, it cannot be canceled or 
   refunded.

## 7. Customs and Confiscations

It is the researcher’s responsibility to know the laws and regulations of their 
specific region regarding the importation of research chemicals. We are not responsible
for packages that are delayed, seized, or destroyed by customs or local authorities,
and we will not issue refunds for confiscated items.

## 8. Chargebacks & Disputes

By placing an order, you agree to this policy. Filing a chargeback without first
contacting us to resolve an issue is considered a violation of these terms. We are
committed to working with our researchers to resolve any legitimate concerns and
encourage you to reach out to our support team at [support@zenergypeps.com](https://zenergypeps.com/refund-return-policy/support@zenergypeps.com)
for assistance.