# Shipping Policy

- Link: https://zenergypeps.com/shipping-policy/
- Published: 2026-10-12T18:39:14-04:00
- Author: claude-agent

Last Updated: 10/12/26

At Zenergy, we aim to deliver your research products quickly, safely, and reliably.
Please read the following shipping terms carefully before placing your order.

We are committed to processing and delivering your research compounds with efficiency
and transparency. Because our products are highly sensitive research materials, 
we adhere to strict shipping protocols. By placing an order with us, you agree to
the following shipping terms.

## 1. Order Processing & Fulfillment

 * Processing Time: Orders are typically processed and shipped within 1-2 business
   days of payment confirmation, excluding weekends and federal holidays.
 * Verification: All orders are subject to strict age and identity verification.
   If we are unable to verify that you are at least 21 years of age or if your order
   is flagged by our fraud prevention system, processing may be delayed or canceled.
 * Order Modifications: Our fulfillment center works quickly to dispatch orders.
   Once an order has been processed or handed over to the shipping carrier, it cannot
   be modified, canceled, or refunded.

## 2. Route Shipping Services

 * We’ve partnered with Route—a package protection and tracking solution—to give
   our customers the best possible delivery experience. Route provides low-cost 
   shipping protection to protect your package in the event that it gets lost, stolen,
   or damaged while in transit.
 * Route is also a mobile app that allows you to visually track all of your online
   orders in one place. No need to dig through your email for tracking numbers. 
   Route’s dynamic maps and real-time shipping updates keep you in the loop throughout
   every part of your delivery. The Route app is available on Android and Apple 
   app stores.
 * If you experienced an issue with your order, please file a claim with Route’s
   team.
 * If you elect to not use Route’s services, Zenergy is not responsible for lost,
   stolen, or damaged packages.

## 3. Domestic Shipping Only

At this time, Zenergy strictly ships within the United States. We do not offer international
shipping. It is your sole responsibility to ensure that the purchase, receipt, and
possession of research chemicals are fully compliant with your local and state regulations
before placing an order.

## 4. Shipping Rates & Delivery Times

 * Shipping rates and estimated delivery times are calculated at checkout based 
   on your location and the shipping method selected.
 * Please note that any delivery dates provided are estimates only. Zenergy does
   not guarantee delivery dates and is not responsible for delays caused by the 
   carrier, weather conditions, or unforeseen logistical issues. Any issues you 
   may have you can contact Route if you chose to protect your order.

## 5. Address Accuracy

It is the sole responsibility of the purchaser to ensure that the shipping address
provided at checkout is 100% accurate and complete.

 * Zenergy is not responsible for packages delivered to an incorrect address provided
   by the customer.
 * If a package is returned to us due to an incorrect or incomplete address, we 
   will not issue a refund. Reshipping the package may require an additional shipping
   fee at the customer’s expense.

## 6. Lost, Stolen, or Damaged Packages

Once a package is handed over to the third-party shipping carrier (e.g., USPS, UPS,
FedEx), Zenergy assumes no liability for the shipment.

 * We are not responsible for packages that are lost in transit, misdelivered, or
   stolen after delivery is confirmed.
 * We are not liable for product degradation or damage caused by carrier mishandling
   or extreme temperature exposure during transit.
 * If your package is lost or arrives damaged, you must file a claim directly with
   the shipping carrier or Route if you chose to add their services.

## 7. Non-Refundable Shipping Costs

In accordance with our strict All Sales Are Final policy, all shipping costs are
completely non-refundable. If you refuse a shipment or if a package is returned 
to us for any reason, the original shipping fees will not be refunded.